12 Oct Improving ATM Communication
What makes a difference with most brands is the personal touch you receive. Typically, most people will remain loyal to a specific branch or bank simply because they have developed a relationship with a trusted loan officer, financial advisor or bank teller. With this in mind, Citizens Bank of Edmond went in search of a way to keep this personal touch and connect with their bank customers at the ATM. What they found was a partnership with OrderMatic and a new way to connect with their customers through a more personal experience at the ATM.
As a leader in the communication’s industry, OrderMatic was able to provide a custom communication system that took the grossly outdated ATM technology and give it a bit of sass. Literally. OrderMatic’s custom video kiosk is named SASI, which stands for See And Speak Interface. The kiosk has completely changed the ATM experience for Citizens Bank of Edmond’s customers. They now have full access to all services that they would typically have in a bank lobby but from the ease of a drive-up lane.
Talk with an OrderMatic sale representative today and get started on developing the future of communication for your customer base.