QSR Industry

While today’s fast food and quick service restaurants are cooking up orders in record time, payments options, such as debit and credit cards or simply cash, are struggling to keep pace. Card-not-present and contactless payment options are trends happening now, with continued expected growth, as drive thru restaurants evaluate...

Since the 1970s, restaurant owners and operators have tinkered with the nuts and bolts to create a drive thru that is as fast, efficient, and pleasant as possible. Innovations throughout the years, from wireless headsets and order-confirmation boards to dual lanes and pre-sell signage, have...

QSR and Insula Research have estimated that about 50 to 70 percent of fast food sales happen at the drive thru window. With over half of customers choosing to use the drive thru windows to get their orders, customer service must be a top priority...

The need for dine in services is growing across the United States. Fast food sales continually show that customers value affordable, freshly prepared meals, delivered fast. Studies show that in the United States alone, the restaurant industry nearly amounted to 766 billion U.S. dollars of...

The very first restaurants were built with the idea of customer service. Today, restaurant customer service is not only a foundational key to success but an absolute necessity for quick serve restaurants and fast casual dining establishments to differentiate themselves among the competition. A good thing...

The popularity of Quick Service Restaurants (QSR) and fast casual dining trended upward in 2018 and will continue to increase as Americans increasingly opted for meals that could be eaten at home. Some leading quick service restaurants reported that drive thru orders accounted for nearly 70 percent of...