Fast casual restaurants are on the rise in the United States and it’s growing no matter how you look at the numbers. The fast-casual dine-in restaurant sector grew 5.4 percent in 2018, easily out-pacing any other sector, with fast casual customers increasing their visits by...
QSR and Insula Research have estimated that about 50 to 70 percent of fast food sales happen at the drive thru window. With over half of customers choosing to use the drive thru windows to get their orders, customer service must be a top priority...
The need for dine in services is growing across the United States. Fast food sales continually show that customers value affordable, freshly prepared meals, delivered fast. Studies show that in the United States alone, the restaurant industry nearly amounted to 766 billion U.S. dollars of...
The very first restaurants were built with the idea of customer service. Today, restaurant customer service is not only a foundational key to success but an absolute necessity for quick serve restaurants and fast casual dining establishments to differentiate themselves among the competition. A good thing...
For an on-the-go consumer, there are few things better than getting your food quickly and conveniently. It’s even better if you don’t have to leave your car to get it. Drive-thrus have been a mainstay for fast food restaurants for decades, but now they’re cropping up...
Building an effective digital signage network for your drive thru is about more than investing in the right equipment and syncing up your network. If you don’t articulate your ideas with your digital signage content well enough, it won’t matter whether you have one or a hundred displays....
Fast casual is a recognized and accepted way most Americans eat several of their meals each week. The reliance on these Quick Serve Restaurants, better known as (QSR) has merged with the technology driven generation, simulated with the touch screen devices that drive thru workers take customer orders with...
In this day and age, we expect to have access to new content on-demand via our phones, tablets and televisions. This expectation continues to manifest itself in nearly every environment we enter. Communicating digitally allows restaurants to quickly and easily change content while it’s live. OrderMatic’s...
Has the fast casual dream been eclipsed by better fast food, cheaper groceries, and cook-it-yourself meal kits? What tactics are available in 2018 that will re-focus the millennial generation and bring them back into the arms of quick serve restaurants? The millennial generation eats out...
Competition is stiff in the world of a quick service restaurant. Almost as quickly as a customer will decide to pull into your drive-thru lane, they will decide to go one more block to your competitor for sometimes the slightest of reason. Here are some...