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QSR and Insula Research have estimated that about 50 to 70 percent of fast food sales happen at the drive thru window. With over half of customers choosing to use the drive thru windows to get their orders, customer service must be a top priority...

The need for dine in services is growing across the United States. Fast food sales continually show that customers value affordable, freshly prepared meals, delivered fast. Studies show that in the United States alone, the restaurant industry nearly amounted to 766 billion U.S. dollars of...

The very first restaurants were built with the idea of customer service. Today, restaurant customer service is not only a foundational key to success but an absolute necessity for quick serve restaurants and fast casual dining establishments to differentiate themselves among the competition. A good thing...

Has the fast casual dream been eclipsed by better fast food, cheaper groceries, and cook-it-yourself meal kits? What tactics are available in 2018 that will re-focus the millennial generation and bring them back into the arms of quick serve restaurants? The millennial generation eats out...

Competition is stiff in the world of a quick service restaurant. Almost as quickly as a customer will decide to pull into your drive-thru lane, they will decide to go one more block to your competitor for sometimes the slightest of reason. Here are some...